Hanging Around

Delivery times with four hour windows should be eliminated. Its bad enough that these places will treat their customers like they have nothing in the world better to do than sit at home and wait for a delivery when its most convenient for them, but blowing that window is even worse.

Since I had the day off yesterday I had plans to take care of a few things during the day then hit the gym later in the evening. After I woke up in the double digit hours I made a call to the furniture store to see what my window was. “Nine to One” is what I heard from the lady. Fine I thought, already an hour into it I was happy to have the early window as opposed to the later window.

One o’clock rolls around, and still no delivery – so I place call number one. They claim the delivery guys are running a little late, which is understandable and I could leave a message with the dispatcher. So I do that hoping to hear back from them in a reasonable amount of time. You think that happened, of course it didn’t.

One thirty rolls around at which point I place another call. After giving the operator my information she says “it’s scheduled between nine and one.” So I quickly say “yea, but look at the time”. Duhhh…I get transferred again only to be told that I would be contacted by the delivery person directly this time.

Another 20 minutes rolls on by, and by this point I am getting a little pissed with the whole ordeal. Another call is made and the lady began to say the all too common phrase of the day “scheduled between nine and…oh, let me get the manager for you.” Finally moving up the chain of command, but still no delivery and no answer as to why the delivery has not been made. I get some schpeel about them having a new system, and that my delivery was numbered 23. I asked “of what, 40 stops, 230 where am I?” “You don’t understand – they don’t have 23 deliveries to make today.” So now I am really pissed.

She goes on and on about a new system, and they are still working the bugs out; so on and so forth. I’ve had it at this point and I demand restitution for my time spent at home. I was told that my delivery charges would be refunded to me, but being the skeptic that I am with this company I instantly ask “how do I know it was done?” I receive the answer of the day “you’ll receive a phone call from one of our representatives”. Sweet!

You think that phone call ever came – yea of course not so I am getting ready to try and get to the bottom of this and see if it was really taken care of or if I was being jerked around again.

And for the patient ones out there who have endured this little tale, that company which has remained nameless to this point is named Star Furniture. Some of the worst customer service in recent experience. Time to make that phone call about my refund.